Technical Support
At Flex Color, we understand that the investment you made when purchasing your embroidery machine is essential for you and your business. We know this is a money-making machine and that your production processes—or even all your income—depend on it. That’s why our technical support is top quality (A1). Our priority is to ensure your equipment always runs, and when it requires maintenance or repair due to natural wear over the years, the impact on your business is minimal.
Embroidery machines operate under tough conditions. They are exposed to vibration, dust, residues, and their components are constantly under heavy friction. This demands not only high-quality manufacturing but also timely, affordable, and fast technical support.
We provide multiple support channels and the best technical service available in the market:
On-Site Support
We visit your workplace where the machine is operating and provide personalized assistance right away.
Toll-Free Phone
Call us at (222) 550 8083. You can reach us nationwide for immediate help if the issue is simple, or schedule a call or visit if needed.
Skype Video Calls
For more affordable support, we use the Skype account soporteflexcolor to provide video conferences and answer your technical questions.
YouTube Channel
Flex Color has YouTube support channels in English and Spanish. You’ll find tips, solutions to common issues, and much more. Look for the Flex Color Support channel.
Facebook Support Group
This is not an official company channel, but it’s still an effective resource called Embroidery Machine Owners – Flex Color. By joining this closed group, you can ask for or provide help to other owners and operators.
Printed & Digital Materials
We provide printed or downloadable manuals for operation, installation, and preventive maintenance.
For more detailed information, please visit our “CONTACT US” section on this website.